Testers can't find the in-app products

The products aren't published in the Play Console, so the app finds nothing to sell. Activate them in the Play Console and check their IDs.

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Written By JordanLast updated 1 hour ago

What you see

Testers report an empty shop screen, missing subscriptions, or an error when the app loads its products.

Why

The app asks Google Play for the products it sells. If they aren't published and active in the Play Console for this app, Google Play returns nothing to the testers.

What to do

  1. In the Play Console, open your app's products, one-time products and subscriptions, and check that each one is active.
  2. Check that the product IDs in your code match the IDs in the Play Console, character for character.
  3. Check that the release on the closed testing track is the build that asks for these IDs.
  4. If you changed the code, upload a new release with a higher version code and announce it in your Peerbeta test.

Purchases in a closed test are real: ask testers to cancel on the payment screen, and test buying with your own license testers.

What Peerbeta does

Peerbeta can't see your products, so it relies on what testers write in their feedback. The diagnosis also warns you when at least two testers report a purchase problem.

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