“Item not found” for every tester: no release is live on the track

Every tester gets “Item not found” because no release is published on the closed testing track yet. Roll out a release there and wait for the “Published” status.

J
Written By JordanLast updated 1 hour ago

What you see

Every tester gets “Item not found”, and none has managed to install the app.

Why

Testers can only get a release that is live on the track they belong to. Usually the app is still a draft, still in review, or its changes were never sent for review. A rejected first release also keeps the app in draft. Sometimes the release sits on internal testing, or on another closed track than the one with the testers' group.

What to do

  1. Look at the status under your app's name in the Play Console.
  2. Open “Publishing overview”. If changes wait under “Changes not yet sent for review”, click “Send for review”.
  3. If managed publishing is on, approved changes wait under “Changes ready to publish” until you click “Publish changes”.
  4. Check that the release is on the same closed track as the testers' group.
  5. Once the track shows “Published”, give it time: Google says a test can take several hours to become available after its first publish.

What Peerbeta does

When at least three testers can't find the app and none has installed it, the diagnosis sends you an alert that points to the release rather than to the testers.

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