“Item not found”: the wrong Google account in the Play Store
The Play Store on the phone uses another Google account than the one in the test. Switch accounts in the Play Store, then open the test link again.
What you see
The Play Store answers “Item not found” when you open the test link. Other testers of the same app got it without trouble.
Why
Joining a closed test is tied to a Google account, not to a person or a phone. Many phones carry several Google accounts. If the Play Store is signed in with another account than the one you use with Peerbeta, Google Play doesn't know that account is a tester and shows nothing.
What to do
- Open the Play Store, tap your profile picture at the top right and switch to the Google account you signed up to Peerbeta with.
- If that account isn't on the phone, add it in the phone's settings first.
- In the tester app, tap “Become a tester” again, then get the app from Google Play.
- Come back to the tester app and tap “Open the app”: that confirms the install.
Use the same account everywhere: Peerbeta, the testers' group and the Play Store.
What Peerbeta does
When one or a few testers can't find the app while others have installed it, the diagnosis points the developer to this cause. In the tester app, “The app isn't on this phone” shows up when the app can't be opened.
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“Item not found” for every tester: no release is live on the track
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